Support Programs

Along with our products we provide various levels of support for different levels of service. The KWizCom support team is here to assist you in maximizing your infrastructure and deploying an optimal IT solution.

Once you have joined a support program, you can submit a support request.

 

Support Options

Our support programs include:

• Standard support plan
• Advanced support plan
• Per-issue support

 

Standard Support Program

• 1 year of product version upgrades
• Up to 2 business days response time
• Price: For perpetual license 25% of the license price, not less than $120 (USD) a year. For annual subscription – included in the subscription’s price.

Support hours are Monday through Friday 9:00 AM to 5:00 PM, Eastern Standard Time (GMT-5 hours), except on Canada national holidays.

A standard annual support program can be purchased together with each KWizCom product, or separately after you have purchased a KWizCom product. Please review our products or contact sales@KWizCom.com for more details.

 

Advanced Support Program

• 1 year of product version upgrades
• Dedicated 2nd-tier support engineer, up to 4 hours response time
• Change requests get higher priority in the product’s roadmap
• Price: 30% of the product’s price, not less than $2500 (USD) a year

Support hours are Monday through Friday 9:00 AM to 5:00 PM, Eastern Standard Time (GMT-5 hours), except on Canada national holidays.

To inquire about our Advanced Support Program, please contact sales@KWizCom.com.

Per-issue Support Program

• Up to 1 Business Day Response
• Price: $180 (USD) per hour

Support hours are Monday through Friday 9:00 AM to 5:00 PM, Eastern Standard Time (GMT-5 hours), except on Canada national holidays.

 

Support Scope

KWizCom support includes general technical questions about the use of our products, troubleshooting and problem resolution relating to the use of our products. KWizCom support does not include in-depth assistance with architecture, coding, debugging or configuring your specific application/server.

Support is provided via:

• Email
• Live Chat
• Phone
• Web conferencing

 

Order

For more details, please contact our sales team (sales@kwizcom.com).